SHIPPING

SHIPPING POLICY

  • All orders ship from the United Kingdom.
  • Please read our policy before placing your order.
  • Processing and transit times are in working days and do not include weekends or bank holidays. We cannot guarantee delivery by a requested date.
  • Please ensure your full and correct delivery address is entered at checkout.
  •  Once dispatched, please use the tracking provided for delivery updates.

UK CUSTOMERS

Please allow 2–3 working days for processing and approximately 1–3 working days for delivery after dispatch.

Pre-order items will ship according to the estimated dispatch date stated at the time of purchase.

If your order has not arrived within 10 working days of dispatch, please contact hi@parallelxstore.com with your order number.

Free UK shipping on orders over £200.

USA ORDERS

Free shipping on orders over $500.

USA & INTERNATIONAL ORDERS

Please allow 2–3 working days for processing and approximately 3–7 working days for delivery after dispatch. Some destinations may take up to 17 working days, as stated at checkout.

All orders are tracked. Please use the tracking provided for delivery updates.

If your order has not arrived within 30 working days of dispatch, please contact hi@parallelxstore.com with your order number.

Import duties and taxes may apply depending on your destination. USA, FRANCE, GERMANY, IRELAND, NETHERLANDS - All of these countries can pay any duties / tax due at checkout. Otherwise, you may be required to pay them directly to customs or the courier. 

PLEASE NOTE:

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, customs, weather or other circumstances outside of our control.

Customers are responsible for monitoring their tracking and paying any applicable customs or import charges. Failure to do so may result in delays or the parcel being returned to us.

If your parcel is marked as delivered but cannot be located, you must contact the carrier directly to request proof of delivery and open an investigation. Once completed, please send us the outcome so we can review the case. A parcel marked as delivered does not automatically qualify for a refund or replacement.

We are not responsible for incorrect or incomplete addresses provided at checkout.

If a parcel is returned to us due to an incorrect address, failed delivery, failure to collect, unpaid customs charges or being left unclaimed, the customer must pay a new shipping fee for redelivery.

If a returned or unclaimed order is refunded, the original shipping cost and any duties or taxes are non-refundable where permitted.