SHIPPING

PLEASE REFER TO THE SHIPPING NOTICE AT THE TOP OF OUR HOMEPAGE

 

UK CUSTOMERS 

All orders will be provided with a confirmation email and tracking number. For UK customers, we usually deliver within 3- 5 working days for items that are ready to ship. Please allow 2-3 working days for order processing. Pre-order items will ship as soon as they are in stock. In general please stay updated with our shipping notices for the most accurate shipping estimation. In some cases, such as bank holidays or during the Christmas period, there might be delays. If you have not received your order within 10 working days then please contact us hi@parallelxstore.com with your order number in the subject. Postage prices vary on the weight of your parcel. Free shipping on orders valued from £200.

INTERNATIONAL ORDERS

Orders to Canada are delayed due to the ongoing Canada Post strike.

For international customers, please allow 7-15 working days to receive your order. Please allow 2-3 working days for order processing. Processing times might be a few days more during holidays. Pre-order items will ship as soon as they are in stock. In general please stay updated with our shipping notices for the most accurate shipping estimation. All international orders will be provided with tracking information. Please use the tracking information provided to view the status of your order. If you have not received your order within 30 working days then please contact us at hi@parallelxstore.com with your order number in the subject. Postage prices vary on the weight of your parcel. 

US TARIFF: 

• The duty-free threshold (‘de minimis’) of $800 will be removed and replaced by tariffs (duties) which must be paid to US Customs and Border Protection (CBP).
• For goods shipped via the international postal system, customs duties will be calculated using the value of the item/s and the prevailing country based (IEEPA) tariff for the item/s, depending on their country of origin 

   

  What this means for you:
      •    📦 When your order arrives in the U.S., Customs may apply an additional duty/tariff charge.
      •    💳 These charges are set by the U.S. government, not by us, and must be paid directly to the carrier before delivery.
      •    ⏳ This may cause a short delay at customs while payment is processed.

  We want to be transparent that these are extra costs outside of our control. Please check your local customs regulations if you’d like an estimate before ordering.

  Thank you for your understanding and continued support and we will keep you updated  as the tariff agreements progress.

Please note that tariff tax is different from regular customs fees. 

PLEASE NOTE THE FOLLOWING:

WE ARE NOT RESPONSIBLE FOR PAYING ANY FEES AFTER WE HAVE SHIPPED THE ITEM, E.G. IMPORT CHARGES. THESE VARY COUNTRY TO COUNTRY, SO PLEASE CHECK YOUR TRACKING AND CONTACT THE SHIPPING COMPANY FOR MORE INFORMATION.

WE WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOM ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL.

WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, DAMAGED OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT THE CARRIER OF THE PACKAGE TO OPEN AN INVESTIGATION. WE WILL NOT OFFER REFUNDS FOR ORDERS LOST BEYOND OUR CONTROL - PLEASE CONTACT ROYAL MAIL (UK)/ CARRIER OF THE PACKAGE TO OPEN AN INVESTIGATION OR FOR DELIVERY UPDATES.

IF PACKAGES ARE ALSO RETURNED TO US DUE TO AN ERROR IN THE DELIVERY ADDRESS PROVIDED BY THE CUSTOMER, OR IF THE PACKAGE IS UNCLAIMED, WE ARE OBLIGED TO CHARGE THE CUSTOMER THE SHIPPING FEE AGAIN TO COVER THE DELIVERY COST.