SHIPPING

Please read our policy before placing your order.

Orders to the USA and Canada are dispatched from our US fulfilment centre. Orders to the UK and all other international destinations are dispatched from our UK fulfilment centre.

Processing and transit times are calculated in working days and exclude weekends and bank holidays. We cannot guarantee delivery by a requested date.

Please ensure your full and correct delivery address is entered at checkout. Once dispatched, tracking information will be provided via email.

UK CUSTOMERS

Please allow 2–3 working days for processing and approximately 1–3 working days for delivery after dispatch.

Pre-order items will ship according to the estimated dispatch date stated at the time of purchase.

If your order has not arrived within 10 working days of dispatch, please contact hi@parallelxstore.com with your order number.

Free UK shipping on orders over £200.

USA CUSTOMERS

All USA orders are dispatched from our US fulfilment centre.

Please allow 2–3 working days for processing and approximately 3–6 working days for delivery after dispatch.

Orders are shipped via UPS, USPS or DHL eCommerce, depending on the most suitable available service.

Shipping rates are calculated based on the total weight of your order.

Order Weight	Shipping Rate
Up to 1 kg	$15.99 USD
Over 1–5 kg	$26.99 USD
Over 5–10 kg	$49.99 USD

Free USA shipping on orders over $500.

All orders are tracked. If your order has not arrived within 30 working days of dispatch, please contact hi@parallelxstore.com with your order number.

CANADIAN CUSTOMERS

All Canadian orders are dispatched from our US fulfilment centre.

Please allow 2–3 working days for processing and approximately 5–8 working days for delivery after dispatch.

Orders are shipped via UPS or FedEx.

Shipping rates are calculated based on the total weight of your order.

Order Weight	Shipping Rate
Up to 1 kg	£29.99 GBP
Over 1–5 kg	£39.99 GBP
Over 5 kg	£59.99 GBP

Canadian orders are shipped Delivered Duty Paid (DDP), meaning applicable import duties and taxes are covered as part of the shipping process. Customers will not be required to pay additional customs charges upon delivery.

All orders are tracked. If your order has not arrived within 30 working days of dispatch, please contact hi@parallelxstore.com with your order number.

INTERNATIONAL CUSTOMERS (EXCLUDING USA & CANADA)

All other international orders are dispatched from our UK fulfilment centre.

Please allow 2–3 working days for processing and approximately 3–7 working days for delivery after dispatch. Some destinations may take up to 17 working days, as stated at checkout.

All orders are tracked. Please use the tracking provided for delivery updates.

If your order has not arrived within 30 working days of dispatch, please contact hi@parallelxstore.com with your order number.

Import duties and taxes may apply depending on your destination.

Customers in France, Germany, Ireland and the Netherlands can pay applicable import duties and taxes at checkout. For other destinations, you may be required to pay these charges directly to customs or the courier.

PLEASE NOTE

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, customs, weather or other circumstances outside our control, subject to applicable consumer rights.

Customers are responsible for monitoring their tracking information and paying any applicable customs or import charges where these have not already been covered at checkout or under our DDP shipping arrangements. Failure to do so may result in delays or the parcel being returned to us.

If your parcel is marked as delivered but cannot be located, please contact the carrier to request proof of delivery and open an investigation. Once completed, please send us the outcome so we can review the case. A parcel marked as delivered does not automatically qualify for a refund or replacement.

Customers are responsible for providing accurate and complete delivery information at checkout.

If a parcel is returned to us due to an incorrect address, failed delivery, failure to collect, unpaid customs charges where applicable, or being left unclaimed, the customer may be required to pay a new shipping fee for redelivery.

If a returned or unclaimed order is refunded, the original shipping cost and any duties or taxes may be non-refundable where permitted by applicable law.

Nothing in this policy affects your statutory consumer rights.