SHIPPING

Hey!

  • All orders ship from the United Kingdom. 
  • Please ensure you have read our policy before placing an order with us. 
  • We cannot ship by requested dates. Please refer to the below to plan the timeline of your order arrival. 
  • Please ensure you input your full address when checking out and double check it is correct. 

 

UK CUSTOMERS 

All orders will be provided with a confirmation email and tracking number. For UK customers, we usually deliver within 3 working days for items that are ready to ship. Please allow 2-3 working days for order processing. Pre-order items will ship as soon as they are in stock. In general please stay updated with our shipping notices for the most accurate shipping estimation. In some cases, such as bank holidays or during the Christmas period, there might be delays. If you have not received your order within 10 working days then please contact us hi@parallelxstore.com with your order number in the subject. Postage prices vary on the weight of your parcel. Free shipping on orders valued from £200.

INTERNATIONAL ORDERS 

For international customers, please allow 3-7 working days to receive your order, unless you're from a country that states otherwise at checkout (3-17 working days). Please allow 2-3 working days for order processing. Processing times might be a few days more during holidays. Pre-order items will ship as soon as they are in stock. In general please stay updated with our shipping notices for the most accurate shipping estimation. All international orders will be provided with tracking information. Please use the tracking information provided to view the status of your order. If you have not received your order within 30 working days then please contact us at hi@parallelxstore.com with your order number in the subject. Postage prices vary on the weight of your parcel. USA, FRANCE, GERMANY, IRELAND, NETHERLANDS - All these countries can pay any duties / tax due at checkout. Any countries not listed may be subject to pay tax at customs. 


PLEASE NOTE THE FOLLOWING:

IMPORT CHARGES VARY COUNTRY TO COUNTRY, SO PLEASE CHECK YOUR TRACKING AND CONTACT THE SHIPPING COMPANY FOR MORE INFORMATION. 

WE WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOM ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL.

WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, DAMAGED OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT THE CARRIER OF THE PACKAGE TO OPEN AN INVESTIGATION. WE WILL NOT OFFER REFUNDS FOR ORDERS LOST BEYOND OUR CONTROL - PLEASE CONTACT ROYAL MAIL (UK)/ CARRIER OF THE PACKAGE TO OPEN AN INVESTIGATION OR FOR DELIVERY UPDATES.

IF PACKAGES ARE ALSO RETURNED TO US DUE TO AN ERROR IN THE DELIVERY ADDRESS PROVIDED BY THE CUSTOMER, OR IF THE PACKAGE IS UNCLAIMED, WE ARE OBLIGED TO CHARGE THE CUSTOMER THE SHIPPING FEE AGAIN TO COVER THE DELIVERY COST. WE ARE NOT RESPONSIBLE FOR ANY INCORRECT ADDRESSES INPUT BY THE CUSTOMER. IF PARCELS ARE RETURNED / UNCLAIMED ONLY THE ITEM WILL BE REFUNDED. NOT THE SHIPPING FEE OR TAXES.